Bel Air Collection Resort & Spa Cancun (Adults Only)

The food is exquisite and its served with great care for the costumer. I had a great experience. The pool is great and it has a great view of the beach. The staff gives great service during your stay. I really recommend this hotel.

Beautiful hotel with excellent spacious ocean view rooms. Beautiful swimming pool facing the ocean. This place offers free champagne in the evenings and tea/coffee with cakes in the mornings and evenings. 10 - 15 mins bus ride to the malls, clubs and restaurants.

The hotel was nice, clean and quiet. The room spacious and the bed comfortable.

The location. The beach was nice, but there were no shops and only few restaurants around. Tips were not asked but very welcome for everything which is a bit strange for a European traveller.

very good quality/price for the zone, nice personal, very good confort

My favorite thing about this resort was the infinity pool overlooking the ocean/beach. Also, I enjoyed sharing breakfast with my husband while sitting in what I call a pool restaurant (your chairs and table sit in the water) while dining and soaking up the rays-totally awesome! Lastly, the hotel goes the extra mile on providing comfy lounge chairs in the lobby, poolside, and on the beach. Great location- close to the airport.

We had a poor night sleep since our air conditionaing was not working. We had a maintenance man come at 3:00 am to work on and he could not fix. At 3:30 we asked to be moved to another room so packed up our bags and moved. Since we did not fall asleep until 4:00 am we were not able to go to Isles Majueres which is what we had planned for the day. When we asked for a late checkout (2 hours later then normal checkout), they said they would need to charge us. We felt this was unfair since we had already missed our days activity and a good nights sleep.

Restaurant and food was good, beach was clean and well maintained.

Payment by credit card was more expensive than payment by cash due to the hotel charged the card in mexican currency I payed 30 USD extra.

Bell Air Hotel has excellent staff which is very helpful and caring. Room furnishing and equipment is ok, and there are some suprising extras like dvd. If you have a room overlooking the ocean, the view is breath-taking. But what is best about Bel Air is breakfast - for 10 USD you get a huge selection of food, including cold meats, cheeses, fresh fruit & vegetables, yoghurts, pastries, toasts and a hot breakfast menu to choose from various local dishes

Great location at the beach, most of the staff are very friendly and helpful, the open lobby area, great pool area, nice and relaxing atmosphere, great staff at the pool bar

Internet is very poor in case there are many guests at the hotel and does not work properly in the mornings and evenings, the main restaurant is very loud and no quiet atmosphere at all, even in the italian and mexican part of the restaurant the noise is very upsetting when people are moving the plastic chairs, aircondition in the room is not working properly, a daily call asking for a technician is necessary,

Nice terrace overlooking the ocean. Good value for money. Good breakfast included in rate, though service in restaurant was nothing to write home about.

My stay was fantastic. Great hotel very clean, just perfect for couples who like a good peaceful stay in a modern style hotel. The welcome was very warm and service was excellent. It's a little way from all the restaurants and shops which is only a bus ride away. Fantastic hotel will go again.

Although the food wasn't terrible. It could be a little better to match the rest of the hotel standards.

the cosy hotel, few people, unusual design, the security of leaving things in a room

In general, everything is fine, but minor problems such as: the problem with the lock, warning of the hotel work all the checks, the absence of the rooms of an object, сбиваютобщее good opinion

The view was very nice. The closeness to airport.

The building blocked the sun in late afternoon. The birds in the pool and on the wall. The pool area "closed" down at 6 pm. Nothing to do at hotel in evenings.

The front desk staff were excellent. Extremely nice, professional and with a true "customer in focus" attitude!

Actually, we had booked 7 nights but decided to check out five hours after arriving so we stayed the night and left first thing in the morning. The hotel is pretty old and in need/undergoing some restoration. The advertised facilities (E.G. gym) is honestly a joke. There's a former hotel room (290 sqft) where a few old exercise items have been put in. The pool are is very designed but everything looks old and worn. It's just not "fresh" and it doesn't feel clean. The pictures on this, and the hotel's web site simply does not tell the truth.

The hotel was amazingly beautiful with great swimming pool and bar inside the pool that served drinks till late night. Also the hotel beach was nice with swinging mattresses that made our holiday even more relaxed. The Sushi restaurant is worth to visit since they prepare some of their own versions of delicious sushi. Great surprise was when booking a room with ocean view and jacuzzi that a bottle of cold champagne and cheese plate was waiting for us. Also worth to mention is free of charge cookie and tea time in the hotel around 5pm local time as well as sunset view from the hotel with free glass of champagne. Great value for money and more than helpful staff.

the pool area and atmosphere of the hotel. the room was very comfortable

slight aging of the hotel, some things could be kept up a little better